Messages and supportFor job seekers
How do I contact support?
Contact support, open a support ticket, help desk, customer service, report a problem, ask a question, ticket status Open, Waiting on you, Resolved, Closed.
Last updated
Signed-in job seekers get help by opening a support ticket at Help & support. Our team replies in the ticket and by email.
Open a ticket
- Go to Help & support.
- Start a new ticket. Give it a short subject and pick the category that fits best: Account, Billing, Posting, Applications, Technical or Other.
- Describe the problem. Include links to the listing or page involved and what the screen said.
- Send it. Your ticket gets a number, such as #1042.
Ticket statuses
- Open: waiting for our team.
- Waiting on you: we replied and need something from you. Replying moves it back to Open.
- Resolved: we believe it is fixed. If it is not, reply and the ticket reopens.
- Closed: finished. A closed ticket cannot be reopened; open a new one if you need more help.
Replies
Every reply from our team appears in the ticket and is also emailed to you. You can answer in the ticket or from your account's Messages page, where the conversation is labelled Support ticket.
Not signed in?
Use the Contact page. Pick a topic such as General question, Billing or invoices or Report a listing, and we will reply by email.
If it still doesn't work
If you cannot open a ticket at all, write to us from the Contact page and mention that the support page is not working.