How do I contact Local Job Post support?

Open a support ticket at Help & support. Our team answers in the ticket and by email, and everyone on your company account can see it.

Open a ticket

1. Go to Help & support.
2. Start a new ticket with a short subject and the category that fits: Account, Billing, Posting, Applications, Technical or Other.
3. Describe the problem. Include the listing title, invoice number or page link, and what the screen said.
4. Send it. The ticket gets a number such as #1042.

Statuses

• Open: waiting for our team.
• Waiting on you: we replied and need something from you. Replying moves it back to Open.
• Resolved: we believe it is fixed. Reply if it is not and the ticket reopens.
• Closed: finished. Open a new ticket if you need more help.

Replies

Each staff reply shows in the ticket and is emailed to you. You can also answer from your Inbox, where the thread is labelled Support ticket.

Good things to include

• Posting problems: the listing title and the step you were on.
• Billing: the invoice number or plan name and the date of the charge.
• Applicant problems: the applicant's name and the listing.

Not signed in?

Use the Contact page with the topic Job posting help or Billing or invoices.

If it still doesn't work

If the support page itself will not load, write to us from the Contact page.