How do I request a refund?

You can request a refund on a package you have not used yet. Once a job has been posted with it, the package cannot be refunded.

Request a refund

1. Go to Billing and scroll to Package balance.
2. Find the package and tap Request refund.
3. Under Why do you want a refund?, write a short reason and submit.

The package shows "Refund requested — waiting for review." An admin reviews every request.

While your request is open

Do not post a job with that package. Doing so before the review makes it non-refundable.

Outcomes

• Refunded: the money goes back to the card you paid with, and the date appears on the package.
• Declined: the reason, if the admin left one, is shown on the package.
• "Not refundable — a job was posted with this package." means the package has already been used.

Monthly plans

Monthly plan charges are not refunded through this form. To stop future charges, see How do I switch or cancel my plan?. If you believe a plan charge was made in error, open a support ticket.

If it still doesn't work

If you do not see a Request refund button on an unused package, open a ticket from Help & support with the category Billing and tell us which package.