Packages and billingFor employers
How do I switch or cancel my monthly plan?
Cancel subscription, cancel plan, downgrade, upgrade, change plan, prorated, renewal date, payment past due, card declined, resume plan.
Last updated
Switch plans from the Packages page. Cancel from Billing; your plan stays active until the end of the period you already paid for.
Switch plans
- Go to Packages.
- Tap the plan you want. The button is disabled on your current plan.
- Confirm. The price difference is prorated on your next invoice.
Your listing allowance changes to the new plan's number.
Cancel
- Go to Billing. The Plan panel shows your plan, its status, listings used this month and the Renews date.
- Tap Cancel at period end and confirm.
The status changes to show the plan ends on the Ends date. You keep any remaining listings until then, and no further charge is made. Live listings stay live for their full 30 days even after the plan ends.
Changed your mind?
While the plan is set to cancel, the Plan panel offers a button to resume it. Tap it and the plan renews as normal.
Payment past due
If a monthly charge fails, the status shows Payment past due. The card on file is retried automatically. If it keeps failing, update the card using the link in your receipt email, or open a support ticket.
If it still doesn't work
If the Plan panel shows an error after you switch or cancel, refresh the page. Otherwise open a ticket from Help & support with the category Billing.